Specials  |  My Account  |  Cart Contents  |  Checkout  |  Log Off

Shipping & Returns

 

AT THIS TIME WE ARE OFFERING AUSTRALIA WIDE FREE SHIPPING

All Items are Shipped Using Australia Post.
Most items can be tracked via Australia Post, If your item has not arrived with 14 days (Australia Wide) please contact us with your order details so that we can follow it up with Australia Post or the courier service whichever the case may be.

In Most normal cases Shipping is automatically calculated via Australia Post integration in our website to anywhere in Australia or Internationaly. Calculations are based on weight and standard fees calculated from Australia Post API.

Handling Time :

  • Please allow up to 9 days delivery
  • We process all items within 1-2 business days of order received.
  • The Average Delivery Time for Australia Post Deliveries within Australia is 3 to 7 Working days.
  • Should your items not arrive within 7 working days please visit the Australia post tracking site given below to check on your delivery.

Method :

  • Most of our listings have free shipping with the exception of some bulky items which are delivered using a dedicated courier service.
  • items are shipped within Australia using Australia Post using Flat Rate Satchels and Parcels
  • We utilise the services of Australia Post via http://clickandsend.com.au and Provide Tracking Numbers for all items to the buyer via email
  • All posted items can be tracked at http://www.auspost.com.au/track
  • A signature is required upon delivery, where nobody is available to sign for the parcel a notice will be left in the mailbox instructing the buyer to pick the item up from the nearest Australia Post outlet.
  • You can change your shipping service if you have a different preferred shipping method by requesting it, such as higher priority
    (additional charges may then apply)

Insurance :

  • Insurance is available as an option at the buyers discretion for an additional charge, most items this charge is as low as $2.00
  • Please notify us if you wish your item to be shipped with insurance added, The additional charges will be applied.

Combined Shipping Discount :

  • In most cases multiple items can be combined into 1 single delivery.
  • We do not offer combined shipping discounts for multiple items purchased since we are already offering free delivery on most items.

IN STORE PICKUP :

  • In some cases we are happy to arrange for buyers to pick up their item from one of our 9 Pet Stores located across Perth Western Australia however we do need to arrange this with each store as requested so correspondence is required if you desire this option.
  • If you prefer to pick an item up from one of our stores please add a note with your order providing your contact phone number and specify which store you wish to pickup your item from. We will then make arrangements for your order to be delivered to the store and the store will contact you once it is ready for collection.
  • please add a phone number in the notes of your order if you want to pick up your item, you can also email for clarificationby using our contact page.

STORE LOCATIONS

  • To view any of our pet products in person visit one of our 9 Pet Shop locations found across WA
    Here are links to each of our stores location information:
  1. Pet City Balcatta: http://petcitywa.com.au/stores/balcatta
  2. Pet City Brighton: http://petcitywa.com.au/stores/brighton
  3. Pet City Cockburn: http://petcitywa.com.au/stores/cockburn
  4. Pet City Joondalup: http://petcitywa.com.au/stores/joondalup
  5. Pet City Myaree http://petcitywa.com.au/stores/myaree
  6. Pet City Morley: http://petcitywa.com.au/stores/morley
  7. Pet City Willetton : http://petcitywa.com.au/stores/willetton
  8. Pet City Wanneroo: http://petcitywa.com.au/stores/wanneroo
  9. Pet City Port Kennedy: http://petcitywa.com.au/stores/port-kennedy

 

FREE SHIPPING
While most smaller items have free shipping there are however some items which are exceptions due to their large or bulky nature.

BULKY ITEMS
Some items such as certain bulky items we may have established a pre arranged agrement with a manufacturer or a courier service to deliver direct for a set fee. These items will have a set shipping fee added rather than a calculated fee.

Some bulky items such as large aquriums and other heavy goods need to be negotiated with a courier service which we will do on your behalf however please be aware for very bulky items we may need to call you to provide an acurate shipping cost so please ensure that you do enter your best contact phone number.

For Gift Certificates which do not require delivery please select in-store pickup as the shipping option so that you are not charged additional shipping fee.

For more detailed information on individual shipping rates for an order please referr to the Shipping details provided during the order process and send any enquiries to us prior to finalising the checkout process.

RETURNS and REFUNDS

Please refer to our store  Refund Policy here
Continue