PetO Pals Rewards Terms & Conditions

1. Customers must be a member of PetO Pals Loyalty Program to qualify to earn PetO Pals Reward. 
2. Members receive $10 in PetO Pals Dollars for every $500 spent on all eligible products. Members will not accrue PetO Pals Dollars for Adoption, Pet sitting, gifts cards, products eligible for Brand Cash, freight, Repeat Delivery purchases, gas bottle sales, equine food products, grooming, puppy school and refills and microchipping. 
3. PetO Pals Dollars can be redeemed at any time in-store only on all products, excluding gift cards, pet adoption, microchipping, Repeat Delivery purchases and shipping. 
4. PetO Pals Dollars may be redeemed by the Member immediately after they are earned. PetO Pals Dollars are non-transferable and cannot be redeemed for cash. PetO Pals Dollars earned on goods and subsequently returned or refunded will be cancelled. 
5. PetO Pals Dollars are not earned when a Member opts to price match a product and we agree to discount the product or service to match the competitor’s price (except where matched to Pet City WA’s website). 
6. PetO Pals Dollars does not accrue for Our Vet clinic services 
7. Any queries regarding PetO Pals Dollars need to be submitted in writing to the PetO Pals Customer Experience Team at info@peto.com.au

PetO Pals Dollars Expiry

If a Member does not make a purchase for a period of three (3) months from the end of the month they made their last purchase, their PetO Pals Dollars will be cancelled and the balance reverts to zero. 
 
If a Member shops at Pet City at least once every three (3) months and their Membership remains active, PetO Pals Dollars will expire after twelve (12) months at which time their PetO Pals Dollars balance will revert to zero. 
 
Members can track when their PetO Pals Dollars are expiring by asking a team member in-store. 

Brand Cash 

1. Customers must be a Member of PetO Pals Loyalty Program to qualify to earn Brand Cash. 
2. Members will receive Brand Cash to the value of 5% or 10% of the scanned price of an individual brand of participating brands, which will be automatically added to the Member’s PetO Pals Rewards account. 
3. Brand Cash is redeemable on the same dog and cat premium food or flea, tick and worming treatment brand or KONG, Greenies, Rogz or selected litter and is not restricted by size or type of food i.e. dry and wet. Brand Cash earned from Premium Food brands cannot be redeemed on treats. 
4. Brand Cash is redeemable two hours after the transaction in which it was earned. 
5. Brand Cash is not earned for items ordered on Repeat Delivery. 
6. Brand Cash is not earned when a member opts to price match (except when price matching to Pet City’s website). 
7. Brand Cash is only earned on participating brands and excludes all treats of the same brand. Only available on selected Prime 100 food products. Excludes Hill's Prescription Diet. 

 List of brands that are included in Brand Cashback: 

Food brands:  

Flea, tick and worming brands:

The list of products is subject to change from time to time. The current list will be accessible on the Pet City website, so please check back regularly for the updated list. All products and brands are subject to availability. 

Brand Cash Expiry 

1. Brand Cash will expire three months after the month in which it was earned. Brand Cash earned on KONG and Rogz Brand products will expire six months after the month in which it was earned. Brand Cash earned on flea, tick and worming treatments will expire based on the product treatment period, with a minimum expiry of three months e.g. three months for one and three packs, six months for six packs etc. 
2. You will be reminded that your Brand Cash is expiring via email, so make sure your details are kept up to date!