Price Match Policy

PRICE MATCH POLICY

FIND A BETTER DEAL ON AN IDENTICAL ITEM, AND WE’LL MATCH IT.

We don’t want a little thing like price to come between us. Shop for pet supplies with confidence, knowing that you are receiving the lowest price and getting the high quality Pet City service you expect with our Price Match Policy.

  1. Record

Take a screenshot, a clipping from a catalogue or similar as evidence of the lower priced item. Remember it must be identical to the item available at Pet City.

  1. Visit our stores

Visit your local Pet City store to show us your record of the cheaper priced item. We’ll work with you directly to review the item based on our Price Match Policy.

  1. Match

Once approved, we’ll process your purchase at the matched price to make you and your pet happy!

Pet City will match any Australian competitor’s price providing Pet City Terms and Conditions are adhered to. If you make the effort to bring this to our attention we will offer that same price on any identical stocked item (same brand, model, colour and quality).

Terms and Conditions:

  • Pet City reserves the right to refuse Price Match request if price falls below cost. Price Match are at our sole discretion.
  • For a Price Match to take place the customer must be a member of our Pet City / Pet Pals Rewards program.
  • A publicly advertised price must be produced by the customer to the Pet City team.
  • The products must be an identical product that is in stock in the quantity requested and available for sale by both the competitor and Pet City at the time of quoting (i.e. no backorders or rainchecks).
  • The product must be new and identical: including brand, model, year of manufacture and colour. Identical is defined by: same brand, model, year of manufacture, colour, size, flavour, variety and quality.
  • The product is sold by an Australian business (physical store or online)
  • Price Match requests will not be considered retrospectively after an order has been placed or purchase completed with Pet City.
  • The Price Match request must include all associated costs, including GST & taxes, delivery, freight, fees and charges.
  • The Price Match request product must include any bonus offers or accessories offered by Pet City.
  • Excludes any cash back offers and reproductions (e.g. photocopies, print outs etc.) from the matching retailer
  • Pet City will not Price Match against Marketplaces, independent sellers, or any websites that do not sell directly to the general public. (incl eBay, Amazon etc)